SHOP POLICIES

Returns and cancellations are accepted if the following conditions are met:

• Contact us within 3 days of delivery

• Ship items back within 7 days of delivery

• Request a cancellation within 2 hours of purchase

Conditions of return:

• Buyers are responsible for the cost of shipping charges both ways. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items cannot be returned:

• Due to the nature of these items, unless they arrive damaged or defective, we can't accept returns for "Custom" or "Personalized" items.

Processing times:

• Our items are made to order, processing times for each product are specified in listing description.

Custom orders:

• We love custom design or customization requests. Please contact us with any inquiries or requests!

Thank you for visiting Shasta Mountain Studio! We appreciate your business!